Question 1

Are these medications FDA-approved?

Accepted Answer

For weight loss, KAYU prescribes only brand-name semaglutide and tirzepatide products, which are FDA-approved and dispensed by licensed pharmacies. We do not prescribe compounded versions. Your provider explains the regulatory status of every medication in your treatment plan during your consult.

Question 2

Do you ship to my state?

Accepted Answer

KAYU is currently live in California and expanding state by state. The quiz checks your state on question 2 - if we're not in yours yet, we'll add you to the waitlist and notify you the moment we clear to prescribe there.

Question 3

How much does it cost?

Accepted Answer

Memberships start at $199/month (Root) and include quarterly bloodwork - KAYU pays Quest direct. Branch is $499/month and adds fully-included hormones (no per-dose charge). Canopy is $799/month with concierge access and overnight Rx. Just want a one-time second opinion? The Consult is $49.99 and credits toward your first month if you join. The pharmacy bills you directly for medication - always at cost, never marked up by us.

Question 4

Is this HSA / FSA eligible?

Accepted Answer

Yes. All KAYU clinician services, labs, and treatment plan consults are eligible for HSA and FSA reimbursement. Prescribed medications are also eligible in most cases. You'll receive itemized receipts for every charge.

Question 5

Do you take insurance?

Accepted Answer

KAYU is self-pay only right now. We believe transparent pricing + no insurance gatekeeping is the right model for this category of care. Most members find the membership plus HSA/FSA makes it comparable to insurance co-pays - without the prior auths.

Question 6

How long until I see results?

Accepted Answer

Most patients feel meaningful change in 2-4 weeks. Hormone therapy works gradually because your biology needs time to respond. Your provider tracks progress with repeat labs at 60 and 120 days and tunes your treatment plan from there.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. No contracts, no cancellation fees. Pause your membership, switch tiers, or cancel entirely from your dashboard with one click.

Question 8

Who are the clinicians?

Accepted Answer

KAYU's clinical team is led by Dr. Aram Mkhitarian (licensed osteopathic physician, DO, with nearly two decades of experience) and Narine Chilyan (DNP, AGNP-C - Clinical Director for hormones and longevity). Every patient is paired with a real licensed clinician - full credentials and backgrounds on the Meet Your Team section.

Question 9

Is my data safe?

Accepted Answer

Yes. KAYU is HIPAA-compliant end to end. Supabase (BAA signed), Daily.co (BAA signed) for video, DoseSpot for e-prescribing. Your labs, chats, and treatment plans are encrypted at rest and in transit. We never sell or share PHI with advertisers.

Question 10

What if the treatment plan doesn't work?

Accepted Answer

Your treatment plan is not fire-and-forget. Your provider reviews repeat labs at 60 and 120 days and adjusts your dose, medication, or approach based on how your body is actually responding. If something isn't working, we change it - that's the point of lab-driven care. You can cancel membership any time with no fees or contract.

Question 11

Who owns my lab data?

Accepted Answer

You do. Every lab result, consult note, and treatment plan in KAYU belongs to you - not us. You can export your records in PDF at any time, share them with your PCP, or take them to another provider if you ever leave. We store data to deliver care and for required medical record retention; we never sell it, rent it, or share it with advertisers.

Question 12

Can I keep working with my PCP alongside KAYU?

Accepted Answer

Absolutely, and we encourage it. KAYU is built to complement primary care, not replace it. Your provider will share lab results and treatment plan summaries with your PCP on request, and we coordinate around any existing prescriptions you're already taking. The goal is one coherent plan across your whole care team - not isolated silos.

Hormones, weight loss, and restorative care - now serving San Jose.

Four modalities. One provider. Your bloodwork.

Hormone Optimization

Medical Weight Loss

medical weight loss Access

How a San Jose patient actually gets care.

California-licensed providers, not a call center.

Everything you need to feel sure.

Ready to feel rooted?