Terms of Service

1. Service Description

KAYU Health provides telehealth consultations, physician-prescribed protocols (including peptide therapy, hormone optimization, and restorative medicine), and related services through our platform at kayuhealth.com. All medical services are provided by licensed, board-certified clinicians.

2. Medical Disclaimer

KAYU is a telehealth platform, not an emergency service. If you are experiencing a medical emergency, call 911 immediately. Our services are not a substitute for in-person emergency care. All prescriptions and protocols require a valid patient-physician relationship established through our consultation process.

3. Eligibility

You must be at least 18 years of age and reside in a US state where KAYU operates to use our services. Not all treatments are available in all states. Eligibility for specific medications is determined by your physician based on your medical evaluation, lab results, and clinical history.

4. Subscriptions and Billing

KAYU offers several billing options:

• Seed (one-time $49 consult): single physician visit with no ongoing commitment. The $49 fee credits in full toward your first peptide/hormone order or your first month of any membership tier (30-day window).
• Root, Branch (monthly memberships): recurring subscriptions including quarterly consults, bundled bloodwork, and a tier-based discount on medication.
• Canopy (concierge): premium recurring subscription with 24/7 messaging, unlimited consults, all bloodwork covered, and 40% off medication.

KAYU is the merchant of record for all charges — physician services, platform access, medication, and bloodwork — billed through Stripe. KAYU orders + pays the compounding pharmacy on your behalf. Membership tiers (Root, Branch, Canopy) include a 20%, 30%, or 40% discount on medication.

All plans are HSA/FSA eligible. You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period. No cancellation fees apply.

5. Refund Policy

Your first consultation is covered by a 7-day money-back guarantee. If you are unsatisfied with your initial consult for any reason, contact us within 7 days for a full refund of the consult fee. Medication costs paid to the pharmacy are not refundable through KAYU.

6. Compounded Medications

Some medications prescribed through KAYU are compounded by FDA-regulated 503A pharmacies. Compounded medications are prepared individually for you based on your physician's prescription. They are not FDA-approved drugs. Your physician will explain the regulatory status, risks, and benefits of any compounded medication before prescribing.

7. AI-Assisted Care

KAYU uses AI technology to transcribe consultations, extract clinical data, and generate protocol recommendations. All AI outputs are reviewed and approved by your treating physician before any clinical action is taken. AI does not prescribe medication or make treatment decisions. You may opt out of AI transcription at any time.

8. Limitation of Liability

KAYU provides a platform for connecting patients with licensed clinicians. Individual treatment outcomes vary based on adherence, genetics, and clinical factors. KAYU does not guarantee specific results from any protocol or medication.

9. Contact

KAYU Health
1106 N La Cienega Blvd, Suite 206
West Hollywood, CA 90069
legal@kayuhealth.com