Medical Consent

Informed Consent for Telehealth Services

By using KAYU Health services, you consent to receiving medical care through telehealth (video and audio communication technology). You understand that:

• Telehealth involves electronic communication of your personal health information to medical practitioners who may be located in a different physical location than you.
• Telehealth may involve interactive video, audio, and/or other electronic communications.
• Information transmitted may not be sufficient to allow for appropriate medical decision making in all cases.
• The same privacy and security protections that apply to in-person visits apply to telehealth encounters.
• You have the right to withdraw consent and discontinue telehealth services at any time.

Consent for AI-Assisted Care

KAYU uses artificial intelligence to enhance the quality of your care. By opting in to AI-assisted features, you consent to:

• Transcription: Your video consultation may be transcribed in real time using HIPAA-compliant AI transcription technology. The transcript is stored securely and used to assist your physician in creating accurate clinical notes.
• Clinical extraction: AI may extract structured clinical data from your consultation transcript (symptoms, medications discussed, lab values referenced) to assist in protocol development.
• Protocol recommendations: AI may generate treatment recommendations based on your labs, symptoms, and medical literature. These recommendations are always reviewed by your treating physician before any action is taken.
• Visit recaps: After your physician reviews and approves any protocol changes, an AI-generated summary of your visit may be sent to you via text and/or email.

You may opt out of AI transcription and processing at any time by informing your clinician before or during your consultation, or by toggling the transcription setting in your account. Opting out does not affect your ability to receive care from KAYU.

Consent for Treatment

You acknowledge that:

• All medical treatments carry risks. Your physician will discuss known risks and benefits specific to your protocol.
• You will provide accurate and complete health information including current medications, allergies, and medical history.
• You will follow prescribed dosing instructions and report any adverse effects to your care team immediately.
• Lab monitoring is a required component of ongoing care. Failure to complete recommended lab work may result in protocol modifications or discontinuation.
• Some medications may be compounded (see Medical Disclaimer for details on compounded medications).

Consent for Communication

You consent to KAYU Health contacting you via:

• Secure in-app messaging for clinical communications
• SMS for appointment reminders, refill notifications, and visit recaps
• Email for appointment confirmations, lab results notifications, and account updates
• Phone for urgent clinical matters at the discretion of your care team

You may update your communication preferences in your account settings at any time.

Questions

If you have questions about this consent, contact your care team through the KAYU portal messaging system or email consent@kayuhealth.com.